Services & Fees

General Practitioners

If you are a GP or psychologist who shares our vision, we would love to discuss the possibility of your working at NewHope Medical. Please contact the practice manager for a confidential discussion. Denise – 9066 1145

Dr Joanna Teo

Jo completed her undergraduate medical degree from Melbourne University and is also a specialist GP after completing her post-graduate studies for her FRACGP qualification. She works part-time and has special interest in all aspects of general medical practice, and particularly enjoys mental health, paediatrics and womens health. Joanna speaks Hokkien and Malay.
Joanna is married and is a busy mother of two young boys. In her free time, she likes to bake and cook.

Dr Gennifer Walker

Genny graduated from Melbourne University in 1974 and has worked as a General Practitioner in Moonee Ponds, Toowoomba, Box Hill South Medical and North Blackburn Square clinics. Genny has a special interest in patients with Eating disorders and is registered for Shared Obstetric Care at box Hill Hospital and Mercy Hospital for Women. Genny is  married and has 5 adult children and 6 grand children and loves to read, do crosswords, garden and knit.

Dr Rachel Bird

Rachel has worked in general practice for the last eight years. Her main areas areas of interest include chronic disease, aged care and preventative medicine. Due to her background she also has an interest in infectious diseases and travel medicine. She is married and has two children, one in Grade 6 and one in Grade 3. When not at work she enjoys crochet and good books. She heard about NewHope Medical through her Bible study group.

Deborah Shilling (RN)

Deb has a Bachelor of Nursing and has over 15 years experience nursing in general practice and in hospital emergency departments. Deb is experienced in preparing Care Plans and supporting patients with complex health issues. On Monday, Wednesday and Fridays Deb is available to assist you with wound care, taking pathology samples, measuring your blood pressure, ear syringing, suture removal etc. 


Psychology and Counselling

Psychology and Counselling services are available for adults and children. All our counsellors are practicing Christians and on your request, can incorporate supportive discussion around your personal faith walk, decision making, exploring and practicing spiritual disciplines.

Harsha George

Harsha has a Post Graduate Diploma in Clinical Counselling, and a Master of Arts in Psychology. She has cross-national experience working in field of mental health since 2008. In Melbourne, Harsha has worked as a psychologist since September 2014, providing psychological services under the Better Access system. Previously, she has also worked in community health settings like EACH and EMPHN.

She has a wealth of experience working with clients from varied cultures and age groups, presenting with diverse and complex psychological needs. Harsha has worked with adults and adolescents presenting with Relationship issues, Self esteem issues, Stress, Depression, Anxiety, PTSD and other trauma, Self-harm issues, Anger management issues, Workplace issues, Spiritual issues, Life-stage issues and Grief and loss.

Harsha ensures that therapy is relevant, by choosing and adapting therapeutic models to suit specific needs. She draws upon techniques from a range of models like Cognitive Behaviour Therapy, Acceptance and Commitment Therapy, Narrative therapy, Single Session therapy and Interpersonal therapy.

Besides English she is fluent in Malayalam and Hindi.

Christy Kan

Christy qualified as a counsellor in 2007 and has worked with individuals, couples and families on a wide range of issues since, including anger, depression, grief, stress and anxiety, relationships, pre-marriage, life transition, life direction, childhood trauma, life crisis and personal development.

Having migrated with her husband and family from Hong Kong, she is personally aware of the challenges that migrants face and the difference in culture.

“I am committed to working with my clients and counselling them in how to manage their challenges and to go on and live a productive and meaningful life. I understand that  many people are hesitant to seek counselling. I am proud of my clients. They are all bold people who are courageous in dealing with their life issues and the desire to live better. I believe that it’s often best to tackle problems and life challenges early on, before they have a chance to grow.” – Christy

Christy speaks English, Cantonese and Mandarin

自从在2007获取了心理辅导师的资格后,Christy便致力为社区服务。她也不断深造,获得 CBT专业证书,家庭暴力咨询证书,精神健康急救证书,亲密、婚姻及家庭关系专家,伤痛节哀治疗和个人成长顾问。她是CCAA, ACA 及NDIS 认可心理辅导员。



她常说: “不要逃避面对问题。不要等到事情复杂了才处理。不要让生命难关打垮你。”

Sarah Fountas

Yearning to be truly heard? Has life left you feeling fragile? Do you fear the pain of hearing your own story?

 It is not uncommon for many relationships or individuals, from adolescents to older adults to experience depression, anxiety, isolation, obsessive thinking, stress and trauma as just a sample of life’s most common challenges. However these are also just some areas in which clients experience significant improvements through therapy. 

Take the time to understand how past experiences have affected and shaped what you are currently experiencing. This may provide valuable  insight on how to change the effect these experiences are having on you now. Injuries occur to one’s mental health as they do to one’s physical health. These become sore, sensitive and more painful over time. Each injury needs a safe environment in which to heal. An empathic, client-therapist relationship is important. One where the client is assured they will be kept inside their ‘window of tolerance’ moving at a pace they choose.

In this way, Sarah’s truly gentle nature and discerning style, provides many the safe environment they need. She journeys with clients until they feel empowered to overcome. Holding the space, propping, supporting, opening up new perspectives so the client can grasp onto hope for change, is the purpose of therapy. 

Sarah has a wealth of  experience working cross-culturally. Some of this included working in a Community Outreach role, exposed to expat, migrant, refugee and asylum seeker needs. 

Using an integrative practice style, Sarah considers attachment styles, past schemas and/or  traumas in assessing the therapeutic approach best suited to individual clients. Sarah has worked with clients who experience Relationship conflict, Childhood Trauma, Ptsd, Loss, bullying and other life matters.

Therapy can be short term and very solution focused or it can be deeper,  more psychodynamic focused, depending solely on what the client wants to gain out of their sessions.

 Counselling has always been part of my DNA. This is not merely a profession for me but a way of being.”

Sarah is a  PACFA Accredited counsellor and an Accredited online therapist with AOTT.  Sarah works across the lifespan with adolescents, individual adults, couples and families. 

 Other Training:

  • Fundamentals in Online Therapy AOTT (Australian Online Therapy Training)

  • Attachment Theory in Therapeutic Practiceeise Psychotherapy

  • Communicating with Traumatised Children and Young PeopleBerry Street Professional Learning Development.

  • Children’s Experience of Family Violence: The Most in need the last to receive. PACFA

Dr Kenneth Cole

Kenneth is a qualified counsellor and life coach, with a Master of Counselling degree and PhD on how unemployment affects people’s mental health and wellbeing. Kenneth has worked for many years in government, helping to improve unemployment services and professional supports for students in schools struggling with mental ill-health.

Kenneth’s areas of expertise include helping people recover from health and wellbeing challenges, including stress, anxiety, depression, trauma, burnout, grief and loss, work issues, and spiritual issues. Kenneth also loves to work closely with people on problem-solving and goal achievement.

Kenneth is an ‘integrative’ counsellor, using various therapeutic approaches to design a recovery plan tailored to each person’s specific needs. Methods used include Cognitive Behaviour Therapy, Schema Therapy, Solution-Focused Therapy, Motivational Interviewing, Imagery Rescripting, Regenerating Images in Memory, and laser coaching.

                        Medical and Counselling Fees July 2020 


Pensioners, unemployed, government concession, full-time students, children 0-18 – bulk billed on weekdays

Short consultation – private fee $37 (gap of $19.25)
Regular consultation – private fee $59 (gap of $20.25)
Long consultation – private fee – $95 (gap of $19.95)

Medicare claims can usually be processed immediately and the rebate paid into your account.

To support our patients during Covid-19 we have been bulk billing consults. From January 2021 we will be returning to mixed billing and for non-concession patients there may be a small out of pocket amount (of around $20).

Sessions are 50 minutes and are offered by video or in person. During Covid-19 restrictions sessions are online.

In person  or Online               Online After Hours
Concession (<18) $55                      $ 66

Concession (>18) $60                         72
Adult              90                                  105
Couple         100                                  120
Family          110

Counselling does not attract a Medicare rebate, but may be claimed through some health funds. Please confirm with your health fund if this option is available to you.

Full payment of your account on the day is appreciated, otherwise payment is requested within 7 days. Payment may be made via direct credit or over the phone by credit card.
NewHope Medical reserves the right to refuse future counselling appointments if an account remains unpaid.

Cancellation or rescheduling of your Counselling or Psychology appointment with less than 24 hours notice may result in a cancellation fee of $50. Appointments may be booked online but to cancel or rebook please contact the medical centre.


With *referral $135 – Out of pocket $47.55
With *referral and HCC – we bulk bill (no out of pocket)

Without Referral Adult/child etc – $110
Without referral couple – $130.00

To claim from Medicare -:
Requires a *GP Referral AND a Mental Health Care Plan which has been lodged with Medicare prior to your appointment.