The NewHope Medical Centre has been merged with the Total Wellbeing Medical and Counselling Centre (TWB). This combination creates an organisation that is even better able to serve patients and care for our community.

You will still be looked after by the same caring team and GPs at 522 Middleborough Road, with the addition of additional GPs from TWB.

The counselling team have relocated to Suite 1, 857 Doncaster Road, East Doncaster, joining the existing psychologists and counsellors.

For medical appointments please book online or by calling 03 9066 1145

For counselling appointments please contact TWB on 9855 9555 or book an appointment online.

We want to thank our amazing patients, staff and contractors and Board for supporting us since 2018.

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New Patients are welcome!

The doctors at NewHope Medical are independent contractors and choose to work collaboratively. If your usual doctor is unavailable you may chose to see another doctor and know that continuity of your care is maintained.

As part of our merger with Total Wellbeing Medical & Counselling Centre,

please welcome Dr Frank Chai and Dr Kim Chiew  to NewHope Medical.

We do not offer Covid-19 vaccinations at this clinic.

For non-concession patients there will be an out of pocket fee for medical and counselling consults.

Masks are required to be worn in all rooms in the medical centre. If you have a mask exemption, or cold or flu symptoms, please let us know when you come in.

Psychology and counselling appointments are booked by phone. Both face to face and online sessions are available.

Please leave a message if reception is closed for lunch (12:30-1:30)

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How are you doing?


Financial uncertainty, events out of our control and major changes to jobs and home life are an ongoing challenge for all of us in Melbourne. Pandemic fatigue affects us all in different ways.

Talking to a trained counsellor can help you manage these feelings and develop some

strategies to better cope with life at the moment.


Both male and female psychologists and counsellors available to listen to your concerns, to offer you help and support through this season.

Professional, confidential, friendly and caring,
they are only a phone call or mouse click away.

To make an appointment with your doctor or a counsellor

please call 9066 1145

For urgent help 24/7

LifeLine – crisis support & suicide prevention – 13 11 14

Beyond Blue – anxiety & depression support  – 1300 224 636

Safe Steps – family violence support – 1800 015 188

Our Services

NewHope Medical is a medical centre located in Blackburn North. We are here to assist you and your family in meeting your medical and mental health needs, including:

General Practitioners

Services available cover everything from immunisations, pregnancy tests, skin checks and ear syringing to more involved procedures.



Make An Appointment Now!