Jump to: GPs | Psychology & Counselling | Fees & Billing | Patient Feedback
If you are a GP or psychologist who shares our vision, we would love to discuss the possibility of your working at NewHope Medical. Please contact the practice manager for a confidential discussion. Denise – 9066 1145
Dr Jo Teo
Joanna completed her undergraduate medical degree from Melbourne University and is also a specialist GP after completing her post-graduate studies for her FRACGP qualification. She works part-time and has special interest in all aspects of general medical practice, and particularly enjoys mental health, paediatrics and womens health. Joanna speaks Hokkien and Malay.
Joanna is married and is a busy mother of two young boys. In her free time, she likes to bake and cook.
Dr Gennifer Walker
Genny graduated from Melbourne University in 1974 and has worked as a General Practitioner in Moonee Ponds, Toowoomba, Box Hill South Medical and Nth Blackburn Square clinic. Genny has a special interest in patients with Eating disorders and is registered for Shared Obstetric Care at box Hill Hospital and Mercy Hospital for Women. Genny is married and has 5 adult children and 6 grand children and loves to read, do crosswords, garden and knit.
Nicolle Tilley (RN)
Nicolle has a Bachelor of Nursing and a Bachelor of Theology. Nicolle has spent 6 years working in the public hospital system in the mental health sector. As well as preparing Care Plans, taking blood, measuring blood pressure etc Nicolle is also available to assist you with wound care and healthy lifestyle tips.
Psychology and Counselling
Psychology and Counselling services are available for adults and children.
Harsha works with both adults and children and has a wealth of cross cultural experience, having worked as a counsellor in both India and Australia.
She is fluent in English, Malayalam and Hindi and can communicate (spoken) in Tamil and Marathi. She has a Post Graduate Diploma in Clinical Counselling and a Master of Arts in Clinical Psychology.
Harsha’s broad experience with adults includes: relationship issues, self-esteem issues, depression, anxiety, stress, PTSD, life-stage issues, grief and loss. Among children (from 6 years of age) she addresses problems such as separation anxiety, grief and loss, trauma, sibling rivalry, aggressive behaviour, social skills deficits and bereavement.
She draws upon techniques such as Cognitive Behaviour Therapy, Acceptance and Commitment Therapy, Trauma Therapy, Narrative Therapy, Single Session Therapy and Motivational Interviewing as suited to each client.
Christy qualified as a counsellor in 2007 and has worked with individuals, couples and families on a wide range of issues since, including anger, depression, grief, stress and anxiety, relationships, pre-marriage, life transition, life direction, childhood trauma, life crisis and personal development.
Having migrated with her husband and family from Hong Kong, she is personally aware of the challenges that migrants face and the difference in culture.
“I am committed to working with my clients and counselling them in how to manage their challenges and to go on and live a productive and meaningful life. I understand that many people are hesitant to seek counselling. I am proud of my clients. They are all bold people who are courageous in dealing with their life issues and the desire to live better. I believe that it’s often best to tackle problems and life challenges early on, before they have a chance to grow.” – Christy
Christy speaks English, Cantonese and Mandarin
自从在2007获取了心理辅导师的资格后，Christy便致力为社区服务。她也不断深造，获得 CBT专业证书，家庭暴力咨询证书，精神健康急救证书，亲密、婚姻及家庭关系专家，伤痛节哀治疗和个人成长顾问。她是CCAA， ACA 及NDIS 认可心理辅导员。
Christy holds a professional membership of Dietitians Association of Australia (DAA) and is an Accredited Practising Dietitian (ADP) with a specific interest in the areas of diabetes, weight management, cardiovascular disease and women’s health. She speaks fluent English, Mandarin and Cantonese. Christy is available to see you as a private patient or as part of a team care arrangement. Contact reception to make an appointment.
Fees & Billing
We are a mixed billing clinic. Our fees are determined by A.M.A. recommendations.
Bulk billing is offered for the following patients:
- Children/youth 0-18 years old
- Healthcare Card holders
- Full-time students (for appointments between 9:30 – 4:00)
- Opening hours are Monday – Friday 9.00 am – 5.00 pm. Evenings and Saturday mornings – are not currently available .
Standard Consultation: $75.00 (gap $37.40)
With GP referral/Mental Health care plan: $130.00 (gap $45.20)
Private – Individual: $90.00
Private – Couple: $110.00
There are no Medicare rebates but sessions may be claimed through private health insurance – BUPA, Medibank, Police Health Fund.
Concession Single Session (Under 18 or Student): $50
Dietitian (no bulk billing)
With GP referral – Initial consultation: $80.00 (gap $27.05)
Review: $75.00 (gap $22.05)
Review (concession): $60.00 (gap $7.05)
- Some consultations and procedures are not covered by Medicare and will not attract a Medicare rebate. These include:
- Insurance forms
- Legal forms
- Employment medicals
- Work Cover
Acceptable methods of payment include cash, cheque, EFTPOS and credit cards (VISA and Master). On-the-day settlement of accounts is preferred and appreciated.
After Hours Care
Opening hours are Monday – Friday 9.00 am – 5.00 pm. From 6 pm our phone line will automatically divert to the National Home Doctor Service, or you may contact them directly on 137 425. A GP from the service will visit you at home, bulk-bill you and send us a report in 24 hours. The NHDS operates all Sunday and public holidays, from midday on Saturday and between 6pm – 8 am Monday – Friday.
Thank you to everyone who contributed to our survey. We have completed our analysis would like to share some of the significant findings.
Overall, we found that:
- most of our patients are happy with the level of healthcare they receive at our practice
- most of our patients are happy with the service they receive from our administration staff
- We are very pleased to report that most patients rated the following aspects of our practice as ‘very good’ or ‘excellent’:
- Reception staff were professional in dealing with me
- Privacy when being examined
- The clinician treated me with respect
- The amount of useful information given about my condition
We are very pleased to report that most patients referred to the following aspects of our practice in positive terms:
- Receiving reminders about appointments
- The GP had enough time to talk to me about the things that are important to me
- Cared about me as a person
The feedback and comments also indicated areas that we can improve, including:
- information on how to access medical care out of hours
- suitability of clinic opening hours
- activities for primary age children in the waiting room
As a result of the feedback collected from our patients, we are making the following changes to improve the services and care we provide.
As of 18th March 2019:
- In addition to the signs in the waiting room, there will be details on our website (under booking an appointment) that detail the options for out of hours care. There will also be a permanent sign fixed in the external porch displaying the same information.
- There will be ‘word search’ activities and pens available in the waiting room for primary aged children, plus ‘special’ drawing supplies.
- Extending our opening hours – for the past year we have been searching for more GPs to join us. Our vision is to open one evening and on Saturday mornings, but increasing our hours is necessarily dependent on our GPs. We are continuing our search for GPs.
Thank you again for your time and valuable contribution. Please call us on 9066 1145 if you have any questions about the feedback or the changes we are making. We look forward to continuing to provide you with quality healthcare.